FAQ

Q: WHAT IS IPL?

A: IPL stands for Intense Pulsed Light. It's similar to laser as it stops hair growth for long term results.

Q: HOW DOES IPL WORK?

A: IPL works by sending different wavelengths of light down to the hair follicle generating heat which disables the cells responsible for hair growth.

Q: IS IPL SAFE TO USE?

A: Yes. Using IPL laser is a 100% safe and effective way to remove hair from the comfort of home. The technology has been around since the 1980's and has continued to grow in popularity due to it's ease of use and it's effectivness.

Q: DOES IT HURT?

A: No. The experience of using IPL is often described as a warm and tingling sensation. Nothing compared to the pain of waxing! Also, if you have sensitive skin you can reduce the power level right down to our gentle mode for added comfort. 

Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email.
Q: How long does shipping take?
A: Please allow up to 3 days for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 1-3 weeks. For International orders, please allow up to 3-4 weeks.
Q: Why does shipping take so long?
A: Our products are one of a kind and are significantly lower priced than other competitors in the Fashion industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customer's private details!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does The 'Skin care shop' provide a quality guarantee for the products being sold?
A: Absolutely! If you do not like the product or your product is damaged, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.